Error Resolutions Guide
Click on any item in the menu below to jump to the respective section:
- Unapproved Convo Ad Sender
- Campaign Group Created with an Objective
- User Currently Connected Lacks Permissions
- Ad Account Disabled
- Ad Creative Aspect Ratio Violation
- LinkedIn Carousel Ads Failure
- Duplicate Targeting Criteria
- Exceeding Maximum Job Titles in Native Audiences
- Privacy Policy Error on Google Search
- Meta Beneficiary
Unapproved Convo Ad Sender
Description: The Convo Ad Sender you're attempting to use may not have granted the necessary permissions.
Resolution: Ensure that all permissions are correctly configured for the sender. Double-check the sender settings.
Campaign Group Created with an Objective
Description: This error occurs when you create a campaign group natively on LinkedIn with an active group objective.
Resolution: Navigate to your LinkedIn Campaign Manager and edit the associated Campaign group to turn off the active objective:
User Currently Connected Lacks Permissions
Description: This error typically arises when a connected user lacks the necessary permissions. For example, if the person no longer works there or has changed their password.
Resolution: Reconnect the channels with a user who possesses the required permissions.
Ad Account Disabled
Description: Your ad account may be disabled, and the business manager may need to request a manual review.
Resolution: Log in to your Ad Account and follow the steps to remove the block. If you need further assistance, reach out to our support team via Live Chat (Benjamin Franklin button) or Submit a Ticket.
Ad Creative Aspect Ratio Violation
Description: The aspect ratio of the video does not comply with LinkedIn's policy.
Resolution: Adjust the video’s aspect ratio to meet the requirements.
Meta Beneficiary
Description: Meta requires that businesses advertising in certain regions declare a "beneficiary" company, ensuring compliance with local laws and regulations.
Resolution: Check this guide: https://metadatasupport.zendesk.com/hc/en-us/articles/19145817230228-Add-Beneficiary-for-Meta-Instagram
Privacy Policy Error on Google Search
Description: The ad might be declined due to policy violations, including prohibited topics in the policy summary.
Resolution: See Google's advertising recommendations.
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