Latency or Login Issues with Metadata

This article will walk you through how to troubleshoot if you are unable to login into the platform or having trouble with the platform loading.

Update Browser and System Software

Check if the Safari, Chrome, or internet browser you are using is on the latest version. 

For Chrome, please follow this article, and for Safari, follow this one.

Next, confirm that you have the latest version of your system software, such as Mac IOS and Windows.

Clear your browser cache

Please follow this guide for how to clear your browser cache, as something in your cache could be causing things to not load.

Use Incognito Browser

Log into Platform.metadata.io in Incognito or a private browser session. 

Reset password

Try to reset your password by navigating here.

Enter your email address and on the next prompt choose Forgot Password.

If you're unable to find the password in your inbox double-check to make sure the email didn't go to your spam. You can also try searching for "Reset your password in your inbox.

If these steps don't help, please reach out to [e-mail], and we would be happy to assist!